Who we are

At Okechi Store, we are committed to delivering your orders quickly and efficiently..

Shipping Options & Delivery Timeframes:

  • Standard Delivery: 3-7 business days
  • Express Delivery: 1-3 business days (Available for select locations)
  • International Shipping: 7-14 business days (Subject to customs clearance)

Shipping Fees:

  • Shipping costs vary based on location and order weight.
  • Free shipping is available for orders above [$100].

Order Processing:

  • Orders are processed within 24-48 hours.
  • Tracking details will be sent once the order is shipped.

Lost or Delayed Shipments:

  • If your order is delayed beyond the estimated timeframe, contact us at [shop@okechistore.com].
  • Okechi Store is not responsible for delays caused by external factors (e.g., customs, weather, courier issues).

Returns & Exchanges:

  • Returns are accepted within 7 days of delivery for unworn, unused items with tags.
  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.
  • Refunds are processed within 5-7 business days after inspection.

Privacy Policy

At Okechi Store, we value your privacy and are committed to protecting your personal information.

Information We Collect:

  • Personal details (name, email, phone number, shipping address)
  • Payment details (processed securely; we do not store credit card information)
  • Order history and preferences
  • Browsing data (collected via cookies for website optimization)

How We Use Your Information:

  • To process and deliver your orders
  • To provide customer support
  • To send promotional offers (with your consent)
  • To improve user experience and website functionality

Data Protection & Security:

  • We implement security measures to safeguard your personal data.
  • Your information is never sold or shared with third parties except for payment processing and delivery services.

Your Rights:

  • You may request access, corrections, or deletion of your personal data.
  • You can opt-out of marketing emails at any time.

For further inquiries, contact us at shop@okechistore.com.